Privacy Policy

1. About us

Grand Diamond Rangsit Company Limited One Hotel respects the privacy of every person who visits or registers with and who uses the services and products that we make available through our hotels and restaurants . We are committed to protecting your privacy and to ensuring a safe online experience.


With your consent, we collect information from and about you. This is collected from either your visits to our websites or through the use of our services. The information we collect includes:

Contact information

The contact information we ask for is related to the guest details needed to complete an online reservation. For example, we ask for your name, email address, phone number and travel periods. We may also collect your physical address.

Demographic information and preferences

We collect your demographic information. This includes your gender, salutation, nationality, country of residence or date of birth.

Information you submit, post or share

We collect any information you submit, post or share. This could include enquiries submitted using our forms or email, customer feedback or surveys about your stay and job applications through our websites.

Other information

Information while you access our websites is collected. For example, we collect information on the browser or device you used to access our websites, the amount of time you are active on our website, how you interact with it or the sites you visit after leaving. This data is used mainly for statistical analysis or marketing purposes, it is not connected to any protected personal information such as your name, address or payment details.

We collect your personal information through:

  • You are signing up for alerts or newsletters;
  • You visiting our websites;
  • You making a reservation or staying in any of our properties;
  • You dining in our food and beverage outlets;
  • You participating in our marketing or promotional events;
  • You using our products or services;
  • You contacting us with your queries, requests or feedback;
  • Our conducting or completing of transactions;
  • Our conducting of market research or surveys; and


We use your personal information to improve our services and provide you with a personalised website experience. The following describes how your personal information may be used.

Questions or enquiries

We may use the information to respond to any of your questions or enquiries. For example, we may use this information to fulfil a request for your hotel, dining or ask for your feedback in a customer survey.

Service improvements

The information we collect is used to improve our website and services. We may use this information to make our hotels, dining or services better. The information may also be used towards analytics or personalising your website experience. Where legally permitted, we may combine the information we get from you with the information we are able to attain from our third-party service providers too.


The personal information we collect may also be used for marketing purposes. For example, we may from time-to-time send information to you about new services or exclusive offers or give you updates on new openings, new restaurant offers and website features. We may also send you to push notifications to your mobile devices.


Your information may be used for security purposes. Where legally permitted, we could use this to protect our customers, websites or our company.

We collect your personal information through:



All our properties take steps and precautionary methods to ensure that all private and protected information is kept in secure locations, where only authorised individuals have access. Certain information is also stored in a protected and secure property management system.


We would like to point out that the Internet is not 100% secure. We recommend that you do not share passwords or provide confidential information when using email. For your protection, email responses from us will not contain confidential information either.


Your information may be passed to and used by all companies managed by us. We will never pass your personal data to anyone else, except for any successors in title to our business and third-party service providers or suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

We will only disclose protected information about you without your consent where:

  • It is required or authorised by law
  • We are required to provide you with services you have requested in which case it is deemed that you have given us your consent
  • You may have outstanding payments which are owed to us

6. How long do we keep your personal information for?

We hold your personal information in accordance with our data retention policies. Generally, we do not keep personal information for longer than is necessary for the purposes for which it was collected.
If any personal information is only useful for a short period (e.g. for a specific marketing campaign), we may delete it at the end of that period.
If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so we do not send you marketing communications again.

7. How to contact us?

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact :

  • One Hotel
  • 8/345 Moo 14, Khlong Nueng Subdistrict, Khlong Luang District, Pathum Thani Province 12120
  • Email :
  • Phone : +66 2 194 4878 / +66 92 268 7378